Role : Bridge Team Coordinator
As the Lisbon Project’s Bridge Team Coordinator, you will be primarily responsible for coordinating 1:1 meetings between volunteers/interns and the Lisbon Project’s community members (called Bridge Team clinics). You will facilitate minor tasks such as appointment bookings, appointment accompanying, et cetera upon request from our community members. You will also be responsible fort he quality control of all the activities of the team, the follow-up on cases and ensuring that all monitoring tools are being updated.
Essential Duties and Responsibilities
Schedule clinics between community members and volunteers/interns.
Send reminders to community members about their clinic appointments and perform follow-ups on the cases.
Perform quality control of all activities, including keeping track of the case monitoring and filling out necessary information alongside volunteers/interns.
When needed, assist volunteers/interns by attending clinics with them.
Coordinate frequent meetings with clinic volunteers/interns to discuss open cases, next steps, challenges, et cetera (preferably in person).
Attend weekly meetings with the Program Manager (preferably in person).
Interview new volunteers/interns alongside the Program Manager.
Welcome and onboard new volunteers/interns alongside the Program Manager.
Provide our volunteers/interns with some training to improve the quality of our services. With this comes the responsibility of finding and creating material for this training.
Collaborate with the Program Manager in evaluating the program’s activities and processes as well as codeveloping new material and processes as needed.
Support the Program Manager in any tasks related to coordinating, communication, monitoring and reporting of the Bridge Team Clinic as requested.
Drive the activity’s growth in consistence with Lisbon Project’s strategic plan so that our Legal Aid Program can reach more people with greater impact.
Fluent in Portuguese and English (knowledge of Arabic is an asset)
Knowledge of the Portuguese administrative system
Experience or studies relating to social work is a bonus
Experience with communicating with vulnerable individuals and with people across different cultures
Ability to work independently and to coordinate a team of volunteers
Willingness to be proactive and take initiative
Commitment to expand and strengthen leadership skills
Detail-oriented with strong organizational skills
Dedication to serving immigrant communities with a sincere commitment to working on behalf of low-income immigrants and refugees.
Networking opportunities: getting connected to philanthropists, top-level executives, and people of all backgrounds.
Contribution to social impact: self-fulfillment and personal growth in pursuing a valuable cause.
Knowledge growth: learning about immigration related processes, contexts, and realities as well as other NGO related topics in Portugal.
Multi-tasking: having the flexibility to work with different departments and teams, growing in the knowledge and experience of each as well as developing diverse skills to meet the needs presented.
Free tea and coffee (like all day long)!
Participation in a diverse and unique environment
Time Commitment: 20-25 hours a week (being present at Lisbon Project office minimum twice a week).
Intern reports to: Legal Aid Program Manager
Strat date : 1/12/2023
We can’t do it without you! Thank you for being a part of our team.