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Benevolence Program Manager

As the Lisbon Project’s Benevolence Program Manager you will have the opportunity to lead a team that is creating meaningful impact on the lives of refugees and migrants in Lisbon. You will be responsible for delivering and project managing the successful implementation of the Benevolence Program’s services and activities.

You will ensure beneficiaries receive support with clothes, household appliances, furniture and other items they need to start their new life in Portugal.

You will be in direct contact with donors to coordinate the reception of donations and you will need to recruit and supervise a team to welcome, keep track of and control influx of material donations, as well as ensuring that they are properly handled and efficiently allocated to families.

You will coordinate the Benevolence team to organise prompt collection and deliveries of donated items, getting them directly to the homes of refugees and migrants who need them.

You would also be in direct contact with non-LP personnel and agencies that provide alternative support for food, accommodation and other immediate needs such as baby supplies for the many families who are registered with the Lisbon Project.

The Benevolence Program Manager will work closely with the Director of Operations and Benevolence team ensuring that program goals and beneficiary’s individual needs are met.

Essential Duties and Responsibilities

  • Oversee service programming: develop, coordinate, manage, implement and evaluate systems within the program.

  • Update Director of Program with challenges and ideas.

  • Assess the Program's and community's needs to establish strategic partnerships.

  • Establish effective referral pathways to organizations that provide services and support to migrants and refugees.

  • Build and train a team for the program.

  • Coordinate and/or execute the transportation of donated goods.

  • Organize the Benevolence Program's three main distribution events: a weekly Friday Pop Up Store, a monthly Pop-Up Store on the last Saturday of every month and monthly distribution of Baby Supplies.

  • Organise regular planning and budget-related meetings for the Benevolence Program.

  • Attend weekly Program Manager meetings and contribute to the Program Department tasks.

  • Provide individualized support to members of the Lisbon Project community.

  • Gather program outcomes data and measure results; evaluate and report on program effectiveness in meeting objectives and make recommendations for future program improvements.

  • Maintain detailed records of all activities and assessments on the Lisbon Project’s database (Airtable).

  • Follow up and track community members’ progress within the program, certifying maximum participation and development.

  • Monitor incoming and outgoing donations and implement prioritization processes to ensure their proper allocation.

  • Keep track of donors by regularly updating the donor’s log.

  • Manage funds and donations provided by partners and report on their use, outcome and impact.

  • Maintain up-to-date systems and processes to keep pace with the growth of the program, the increasing number of its beneficiaries and requests for services.

  • Develop and update policies according to the Program’s evolution and necessities.

  • Ensure the sustainability of current services and projects.

  • Organize a quarterly Donation Campaign.


  • Fluent in English and Portuguese; other language skills are valued.

  • Demonstrated experience in leading, project managing and delivering effective programs.

  • Detail-oriented and efficient.

  • Ability to effectively organize and prioritize work demands.

  • Strong interpersonal communication skills.

  • Ability to work effectively both independently and as part of a team with enthusiasm, initiative and creativity.


  • Self-fulfillment and personal growth in pursuing a valuable cause. 

  • Learning about immigration related processes, contexts, and realities as well as other NGO related topics in Portugal. 

  • Making a considerable difference to the lives of many people.

  • Participation in a diverse and unique environment 

  • Work experience in a rewarding environment.

  • Free tea and coffee (like all day long)! 

Time Commitment: 30 hours a week (being present at Lisbon Project office minimum twice a week). 

Start Date : 2nd of January 2024

We can’t do it without you! Thank you for being a part of our team.

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