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Welcome Volunteer


The Lisbon Project is a non-profit organization that exists to empower and integrate the lives of migrants and refugees in the city of Lisbon. 

As a welcome volunteer, you will guarantee the culture of the Lisbon Project. You will ensure that the Lisbon Project is a safe and organized space and that people feel welcome and respected when they come in.  



Essential Duties and Responsibilities: 

  • Receive visitors and team members at the front desk: 

    • The aim is to greet, welcome and direct each individual and announcing them appropriately. Everyone that comes through the door should feel welcomed, ensuring that you know who they are and what is the purpose of their visit before they enter the space.  


  • Take attendance: 

    • Everyone entering the main space should sign in into the iPad at reception and sign out when they leave. Make sure to remind anyone who forgets. There are also some events and situations when people must sign a paper instead of logging in through the iPad, so, reminding them is also an important task. 


  • Receive outside guests: 

    • As we may welcome many people for the first time, knowledge of the organisation is essential, to carry out a presentation to outside guest visitors or to be able to explain “What we do” at the door.  


  • Create welcoming environment to all guests: 

    • A simple smile goes a long way, show availability to listen, when appropriate offer coffee or water. Ensure regulations/policies are made clear and being followed. For Team Members this is carried out through Onboarding and daily relationship, with Community Member, this is adapted to each event and activity and each program responsible for such should ensure the message is conveyed correctly and effectively. 


  • Ensure everything is organized: 

    • A lot of documents and everyday items are stored in the entrance area, thus, it’s important for everything to be organized so everyone can do their job more efficiently and find everything they are looking for. 


  • Assess the current state of our welcoming process and identify areas for improvement in alignment with our values and our community member needs.  


  • Receive deliveries and sort daily mail. 


  • Keep the entrance area tidy, this includes dusting surfaces, wiping the entry door, keeping your desk clean 


  • Help keep the inside kitchen clean and organized during the day. 


  • Making Coffee, when necessary. 



  • Fluent in English with good oral communication skills. 


  • Confident and eager to engage with team members, volunteers and community members.  



  • Contribution to social impact – self-fulfilment and personal growth in pursuing a valuable cause. 


  • Networking opportunities - getting connected to partner institutions, philanthropists and people of all backgrounds. 


  • Knowledge growth – learning about immigration related processes, contexts and realities as well as other NGO related topics in Portugal. 


  • Multi-tasking – having the flexibility to work with different departments and teams, growing in the knowledge and experience of each as well as developing diverse skills to meet the needs presented. 


  • Meeting people from all over the world and getting to know their stories. 


  • Free tea and coffee (like all day long!).

Time Commitment: Minimum 4 hours per week

Intern reports to: House Manager and Welcome & House Coordinator



We can’t do it without you! 

 Thank you for being a part of our team! 

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