The Lisbon Project is a non-profit organization that exists to empower and integrate the lives of migrants and refugees in the city of Lisbon.
The Facility Team is responsible for undertaking a variety of tasks in order ensure the successful welcoming of the different individuals that enter the space and the cleanliness and safety of the Lisbon Project Office and all that it entails.
As a front desk volunteer, you will guarantee the culture of the Lisbon Project. You will ensure that the Lisbon Project is a safe and clean space and that people feel welcome and respected.
Essential Duties and Responsibilities
Receive visitors and team members at the front desk. The aim is to greet, welcome and direct each individual and announcing them appropriately. Everyone that comes through the door should feel welcomed, ensuring that you know who they are and what is the purpose of their visit before they enter the space.
Take attendance. Everyone entering the main space should sign in into the iPad at reception and sign out when they leave.
Receive outside guests. As we may welcome many people from the first time, knowledge of the organisation is essential, to carry out a presentation to outside guest visitors or to be able to explain “What we do” at the door.
Create welcoming environment to all guests. A simple smile goes a long way, show availability to listen, when appropriate offer coffee or water. Ensure regulations/policies are made clear and being followed. For Team Members this is carried out through Onboarding and daily relationship, with Community Member, this is adapted to each event and activity and each program responsible for such should ensure the message is conveyed correctly and effectively.
Fluent in English
Good written and oral communication skills.
Confident and eager to engage with team members, volunteers and community members.
Ability to work effectively both independently and as part of a team with enthusiasm, initiative and creativity.
Being available between 10h to 18h for a minimum of 2hours per week
Contribution to social impact – self-fulfillment and personal growth in pursuing a valuable cause
Networking opportunities - getting connected to partner institutions, philanthropists and people of all backgrounds
Knowledge growth – learning about immigration related processes, contexts and realities as well as other NGO related topics in Portugal
Multi-tasking – having the flexibility to work with different departments and teams, growing in the knowledge and experience of each as well as developing diverse skills to meet the needs presented
Meeting people from all over the world and getting to know their stories.
Free tea and coffee (like all day long!)
Time Commitment: 2 hours a week minimum
Volunteer reports to: People Manager
Start date: ASAP
We can’t do it without you! Thank you for being a part of our team.